Contact Me

I sincerely want you to be thrilled with your purchase and become a long-term customer of mine. A tremendous amount of care and attention goes into everything I grow and ship, from the propagation and growing process to the packaging and care instructions included with your order. I take great pride in what I do, and I want you to feel comfortable reaching out if you ever have questions or concerns about your purchase. I’m always happy to help!

Please contact me directly through email rather than Facebook or Instagram. With so many messages coming through social media, it’s easy for something to get overlooked, and I never want your questions or concerns to get lost. I do my best to respond to every email as soon as possible. While I’m often able to reply the same day, spring is an incredibly busy time here at the farm. I appreciate your patience and promise to get back to you as soon as I’m able.

 

~ Questions or Concerns About Your Order ~

If something doesn’t look right when your order arrives, please don’t hesitate to reach out. To help me address any issues, please include your order number and clear photographs of the items you’re concerned about.

For concerns regarding the condition of your order upon arrival, the following reporting timeframes apply:

 

Cuttings: Please email me on the same calendar day your package is marked as delivered by the shipping carrier, as outlined in my Cutting Guarantee and also in the paperwork that arrived with your cuttings.

Tubers: Please email me within 24 hours of delivery if you have concerns about their condition.

 

~ Shipping and Delivery ~

Because cuttings and tubers are living products, it’s important to retrieve your package promptly once it has been delivered. Exposure to extreme temperatures or leaving packages outside for extended periods can cause damage.

Unfortunately, I cannot provide refunds or credits for damage resulting from packages being left at the post office, in a mailbox, on a porch, or otherwise not being retrieved in a timely manner after delivery. I encourage you to review the care instructions included with your order to help give your plants the best possible start. 

 

Once your tubers or cuttings have arrived in good condition, their continued care becomes your responsibility. I cannot be responsible for tuber storage failures or cuttings that decline due to improper care or growing conditions. Please refer to my Cutting Guarantee here for more info. 

 

Thank you so much for supporting my family and choosing to shop small. I know there are so many places you can purchase dahlias, and it truly means the world to me that you’ve chosen to trust me with yours. I still pinch myself sometimes, knowing that I get to spend my days doing something I love so much. What started as a passion has grown into something I never could have imagined, and it’s because of customers like you that I get to keep doing what I love.

I genuinely appreciate every single order and never take your support for granted. From my family to yours, thank you for being part of Willow Rock Acres!

 

Email: Sarahjane@willowrockacres.com